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Edge add-ons store page won’t open

Credit

This issue was reported by group member 1913204227, who also provided the solution.

If you cannot open the Microsoft Edge Add-ons store page, follow the steps below.

Symptoms​

  • Edge can’t access the Microsoft Edge Add-ons store
  • The page fails to load or shows a network error
  • You can’t download the Rust Credential Helper extension

Edge store download error screenshot

Fix​

Step 1: Open Edge settings​

Click the three-dot menu (⋯) in the top-right corner of Edge, then select Settings.

Edge settings entry - open Settings from the three-dot menu

Step 2: Go to Privacy & security​

In Settings, click Privacy, search, and services in the left sidebar.

Privacy, search, and services page

Step 3: Disable Secure DNS​

Under the Security section, find Use secure DNS to specify how to look up the network address for websites and turn it off.

Turn off Secure DNS

Done​

After completing the steps above, try opening the Edge store page again—you should be able to download the extension normally.

Other things to try

If the issue persists, you can also try:

  • Clear browser cache and cookies
  • Check your network connection
  • Try another network environment
  • Restart the browser or your PC
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